Staff Technical Services Representative

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Description

The Talent Services team implements Human Resource applications for K-12 clients. This role involves working with clients to provide solutions for their customization needs. This will involve identifying, investigating, and developing solutions to migrate data to 3^rd party applications and creating scripts to achieve outcomes.

Your day-to-day job will consist of:

• Providing billable services to clients
• Creating solutions to migrate data from Talent applications to 3^rd party systems
• Working with client data and performing ETL work
• Develop custom programming solutions to create processes that meet client needs
• Work with clients, team members, Product, Sales, Support, and the PMO
• Become a subject matter expert to develop custom solutions
• Develop custom reports and dashboards

Minimum Qualifications

• Minimum of 3+ years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Additional experience may be substitute for an advanced Degree.
• Database knowledge
• Programming Skills in a customer facing role 
• ETL Experience
• MySQL Programming

Preferred Qualifications

• SQL Scripting
• Pentaho experience
• Java Scripting
• Salesforce experience is a plus 

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $61,000 - $123,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.