Associate Application Specialist/Consultant II

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Description

The Professional Services team plans, guides, and delivers client implementation projects, all with the aim to meet timeline and budget expectations and achieve organizational goals.

Your day-to-day job will consist of:

• Provide implementation, consulting, and training services remotely to Higher Education clients using HR-related applications 
• Maintain attention to detail and time management skills
• Provide timely responses to customers and fellow employees across the organization
• Provide excellent oral and written communication skills
• Provide excellent customer service and conflict resolution skills
• Exhibit the ability to work with multiple clients on a daily basis
• Provide project management principles to maintain the status and action items for multiple projects

Note: this is a part-time job opportunity.

Minimum Qualifications

• Minimum of 2-3 years of relevant and related work experience implementing clients on software applications
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience
• Experienced in Office 365 including Microsoft Word, Excel, PowerPoint, and Outlook
• Previous project experience including accurately maintaining confidential client data in Salesforce CRM

Preferred Qualifications

• Experience working with K-12 or Higher Education personnel
• Project management related experience managing multiple projects (PMP not required)

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $52,200 - $79,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.

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