Services Solutions Engineer

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services Solutions team works closely together to set PowerSchool customers up for ongoing success through implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Description

The Services Solution Engineer is responsible for day-to-day management of planning and operations, leading customer demonstrations, initial project planning and initiatives, managing process improvement, and ensuring the overall operational fluidity of the Sales to Services customer experience. This position requires a professional capable of working independently with little instruction, helping the Sales team, understanding the PowerSchool Customer Journey, and driving process improvement for sustained operational efficacy for the pre-sales process to Professional Services. 

Your day-to-day job will consist of:

• • Pre-Sales Delivery – Completes RFP responses and demonstration work, on-time while meeting customers' expectations 
  • Product Knowledge – Expand knowledge and maintain continual understanding of designated applications and client business processes. Acts as a subject matter expert for overall Professional Services & the Customer Journey 
  • Presentation Execution – Able to lead effective Professional Services sessions to varied audiences and customer roles during the pre-sales process. 
  • Consulting Skills -Responsible for determining client needs and making appropriate recommendations for current and future value-added services, products, etc. Take the lead on pre-sales questions from customers such as configuration, process mapping, district data migration, customer satisfaction issues, clarification of customer requirements and RFP responses. 
  • Communication - Liaises with clients either on-site, by phone or email partnering with Sales. Sets project and software expectations. Responds to feedback, resolving any issues in a manner that satisfies the customer while meeting business objectives.  
  • Project Management - Able to be knowledgeable and speak to PowerSchool Project Management methodologies (planning, time management, communications, etc.) to deliver the proposed services. 
  • Status Reporting - Keeping the necessary parties up to date on the status of your project/engagements and escalating as appropriate. 
  • All other duties as assigned. 

Minimum Qualifications

• Minimum of 2 years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Proficient in:
  • MS Offices sutie products 
  • Office 365, SharePoint, and other technical collaborative environments
• Specialized K-12 Knowledge or Certifications
• Excellent attention to detail and time management skills 
• Excellent oral and written communication skills 
• Excellent customer service and conflict resolution skills 
• Superior trouble shooting and analytical skills
• Ability to mentor and coach employees 
• Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes 
• Ability to establish and maintain cooperative and positive work relationships 

Preferred Qualifications

• • Experience with enterprise resource planning or financial software. 
  • Financial acumen and ability to understand business or compliance requirements 
  • Strong understanding of financial and audit processes 
  • Ability to solve service requirements based on customer size, complexity, environmental and funding factors 
  • Expertise with international compliance, currency, culture, and technical infrastructure 

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)


• Flexible Spending Accounts and Health Savings Accounts


• Short-Term Disability and Long-Term Disability


• Comprehensive 401(k) plan


• Generous Parental Leave


• Unrestricted paid time off (known as Discretionary Time Off - DTO)


• Wellness Program, including ClassPass & Employee Assistance Program


• Tuition Reimbursement


• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $60,000 - $79,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.