Solution Owner (PowerSchool Customer Support IT Applications)

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth​, protects data, and serves as a critical partner to all departments of PowerSchool.

• Act as the primary IT liaison for Customer Support, identifying and shaping new business initiatives.
• Facilitate discovery sessions to uncover challenges, user needs, and define success metrics for new support programs or service strategies.
• Develop vision statements aligning technology solutions with support goals and service excellence.

• Collaborate with Technical Architects to explore solution options, define system architecture, and validate approaches with prototypes or proof-of-concepts.
• Explain why a proposed solution best addresses support objectives, highlighting risks and tradeoffs of alternatives.
• Ensure compliance with IT standards, data privacy, and support team objectives.

• Maintain solution ownership from requirements through validation, user testing, and go-live/change management.
• Oversee project implementation to uphold design integrity and service effectiveness.
• Partner with project managers, QA, Admins, Developers, Architects, and Customer Support champions to overcome obstacles and secure successful project outcomes.

• Represent “the voice of Customer Support” within IT, keeping user priorities central during design and delivery.
• Champion stakeholder alignment and share transparent communications on progress, risks, and value at each project stage.

• Recommending adoption of new PowerSchool support tools vs. enhancing existing platforms.
• Defining metrics for solution success (e.g., ticket resolution times, customer satisfaction).
• Deciding when complex projects require prototyping before implementation.
• Finalizing user stories to ensure solutions directly address support needs and are not undermined by technical or scope constraints.

• Minimum 3 years in IT business analysis, solution management, or product ownership supporting Customer Support or CRM applications (PowerSchool experience strongly preferred).
• Demonstrated ability to turn complex support challenges into effective technology solutions.
• Familiarity with PowerSchool and related support system architectures.
• Experience collaborating with cross-functional technical and support teams.
• Excellent communication, stakeholder management, and change leadership skills.
• Salesforce Admin certification, Agentforce certification proffered

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)


• Flexible Spending Accounts and Health Savings Accounts


• Short-Term Disability and Long-Term Disability


• Comprehensive 401(k) plan


• Generous Parental Leave


• Unrestricted paid time off (known as Discretionary Time Off - DTO)


• Wellness Program, including ClassPass & Employee Assistance Program


• Tuition Reimbursement


• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $105,900 - $141,600 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.