Enablement Program Manager

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Customer Success (CS) team is on the frontline of engagement with our valued customers. The team is responsible for customer satisfaction, retention, and innovation to ensure a more personalized approach to our users' needs.

Description

The Customer Enablement team plays a crucial role in enhancing customer satisfaction and retention by empowering employees with the knowledge, tools, and support they need to succeed.

Your day-to-day job will consist of:

• Being the primary Point of Contact for all Success Leadership to define enablement requirements, assign appropriate teams and resources, and report results
• Working closely with Success managers and leadership and CS Enablement peers to create effective and efficient training programs which align to Success’s career framework
• Leading a regular cadence of updates and communications to the Success community related to enablement
• Monitoring operational activity (volumes, key performance indicators/metrics, trends, product content changes, etc.)
• Addressing any customer satisfaction issues which are the result of employee skill gaps
• Playing an integral role in the onboarding of new Success resources
• Working with a cross-functional set of internal stakeholders across Sales, Support, Services, Success, Product, and Engineering to understand and prioritize product issues impacting Service and Support work
• Contributing to the growth and scale of our Success delivery readiness aligned to our Success go to market initiatives

Minimum Qualifications

• Minimum of 3-5 years of experience in a program manager or client support role.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Travel occasionally, up to 10-15%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.
• Prior experience in Professional Services or Enablement.
• Experience working with channel and Success partners.
• Ability to thrive in a fast-paced environment with mulitple projects
• Strong attention to detail and time managment skills.
• Excellent oral and written communication skills
• Excellent customer service and conflict resolution skills
• Customer Relationship Managment experience

Preferred Qualifications

• Experience in design and delivery best practices with skillk process, and product enablement
• Proficiency with Articulate 360
• Proficiency with Office 365
• Proactive mindset

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)


• Flexible Spending Accounts and Health Savings Accounts


• Short-Term Disability and Long-Term Disability


• Comprehensive 401(k) plan


• Generous Parental Leave


• Unrestricted paid time off (known as Discretionary Time Off - DTO)


• Wellness Program, including ClassPass & Employee Assistance Program


• Tuition Reimbursement


• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $72,500 - $101,500 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.